People have been talking about this for a while now. And I’ve seen it in action time and again. Yesterday, a Federal Holiday, our washing machine broke. The only appliance repair place that we knew of neither answered their phone nor had a place for us to leave a message.
So I took to Facebook to ask my trusty friends if they had any recommendations.
What better way to find a local resource than to ask your friends? I’m way more likely to use a service that my friends endorse rather than a random one that pops up on Google.
I quickly got 2 recommendations and a second for one of them. Then I googled them and found their website at RakerAppliance.com. (would be even easier if they were on Facebook because then Ryan and Adele could have just pointed me to their page with a little tagging).
I called and spoke with Harry’s son Reid, who asked me a few questions to be sure that the machine was in fact broken and not a case of user error, and told me he’d be out in about an hour.
Reid found the problem: I had overloaded the machine and one of my daughters socks had clogged the drainage pipe…..ooops. He fixed it and asked how we had hear of Raker Appliances.
When I told him that I had put it on Facebook, he informed that that was the 5th time he had heard of someone referring them on the site.
Have you “searched” for recommendations on Facebook before? What were your results?
If you own a business and it’s not on Facebook….what’s stopping you?